As a short-term policyholder, or prospective policyholder, you have the right to the following information:

DISCLOSURES REQUIRED IN TERMS OF THE FINANCIAL ADVISORY AND INTERMEDIARY SERVICES ACT 37 OF 2002

1. Status of Financial Services Provider in terms of the FAIS Act

Travel Africa Insurance (Financed Asset Brokers t/a) is an authorised Financial Service Provider, FAIS License number 16876.

2. Head Office Contact Particulars:

Telephone No: (011) 760 6800
Facsimile No:  (011) 763 7676
Website: www.fau.co.za

3. Remuneration

The Rand amount of fees payable is detailed, where applicable, in your policy schedules.  Commission payable on motor premiums is 12.5% and 20% on non-motor premiums.

4. Head Office Address Particulars

Physical address: 323 Ontdekkers Road, Ontdekkers Park
Postal address: PO Box 6869, Westgate, 1734

5. Responsible Key Individual Contact Particulars:

Please note that the key individual (s) may be contacted at the Head Office Address.

6. Independent Status of TAI and Professional Indemnity Insurance

We have a contract with all insurers with whom we deal, to act as insurance administrators and or brokers, including authority to deal with premiums.  Less than 55% of our commissions and remuneration in the last calendar year was received from a single insurer.  We do not hold any Insurer’s shares.  We are in possession of Professional Indemnity insurance.

7. Authorisation

TAI is authorised to give advice and render intermediary services in respect of short term insurance commercial and personal lines.  TAI employees are not authorised by the company to give advice unless so specified and disclosed to clients.  This authorisation takes the form of a certificate issued in terms of section 13 of the Financial Advisory and Intermediary Services Act.

8. Complaints Procedures

If you wish to discuss a complaint, please contact the complaints officer at our head office.  The complaints officer will assist you to address the concerns you have.  Please note that in terms of the FAIS act, all complaints must be addressed to us in writing and may be handed in at our offices.  Should we not be able to address the concerns to your satisfaction, you may wish to lodge a complaint with any of the Ombudsmen whose detail appear below, but in particular with the FAIS Ombud.  If you wish to learn more about our complaints policy and procedure, please ask at any of our offices.

Conflict of Interest Policy.  We have a conflict of interest procedure in place, and a copy of the procedure is available on request

9. TAI’s Complaints Department

Complaints Department
Telephone No: 011 760 6800
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Facsimile No: 086 682 0340

10. Compliance Officer’s Details

Niel Wessels
Compliance Trust
Block A, Unit 4, Rock Cottage Office Estate
Christiaan De Wet cnr John Voster
Rand Park Ridge
PO Box 731327, Fairland, 2036

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 011 794 1189
Fax: 086 636 5359

11. FAIS Ombud Details for all FAIS advice related complaints

Charles Pillai
The FAIS Ombud The Customer Contact Division
Sussex Office Park
Ground Floor, Block B
473 Lynnwood Road Cnr Lynnwood Road & Sussex Ave,
Lynnwood,
0081

PO Box 74571
Lynnwood Ridge
0040
Telephone No: 086 066 2837
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

12. Short term Ombud details for all Short term insurance complaints

2nd Floor JCC House
27 Owl Street
Millpark
2042   
PO Box 32334
Braamfontein, 2017

Telephone No: 086 066 2837
Facsimile No:   (011) 726 5501
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. 

About

Travel Africa Insurance was started in 2015 to provide world class travel protection to our clients. We have been active in insurance for a long time, and our experience has led us to believe that many clients experience the “just a number” feeling when trying to buy or claim on travel insurance.